Terms & Conditions
Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.
Summary of some of your key rights: By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context.
Some of this information is also set out in this contract, such as information on our complaint handling policy. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality.
During the expected lifespan of your product you're entitled to the following: —up to 30 days: if your goods are faulty, then you can get a refund; —up to six months: if they can't be repaired or replaced, then you’re entitled to a full refund, in most cases; —up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.
HeyChesto started on a long journey keeping four children entertained! We challenged ourselves to come up with ways to keep the bedroom we were all sharing tidy and not looking like a floordrobe.
The idea of a suitcase with shelving was huge excitement, we began trawling the internet to buy a couple to accompany us on our next adventure.
No luck in finding them... so the long challenging and fun journey began. Our first shipment of HeyChesto shelved suitcases sold which was a huge relief as it was lockdown and of course no travel. We still have a lot of enquiries about our much loved and cherished shelved suitcases so we are working on a lighter as well as more robust shelving mechanism.
Customer feedback to make the same style suitcase without the shelving was hugely positive so here we are with our new colourful, glamorous, sophisticated cabin sized suitcases without the shelves.
We love to create pieces that are loved and cherished, make you smile and want to travel.