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Privacy Policy

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.


This website is operated by HeyChesto Limited.

We collect and use certain personal information about you and we are responsible as the ‘controller’ of that personal information.


This privacy policy relates to your use of our website,


We collect personal information about you when you access our website, register with us, contact us and purchase goods via our website.

We collect this personal information from you either directly, such as when you register with us, contact us or purchase goods via our website or indirectly, such as your browsing activity while on our website.

The personal information we collect about you depends on the particular activities carried out through our website. Such information includes:

·            your name, address and contact details

·            bank account and payment details

·            details of any feedback you give us by phone, email, post or via social media

·            information about the goods you order

We use this personal information to:

·            verify your identity

·            provide goods to you

·            customise our website and its content to your particular preferences

·            notify you of any changes to our website or to our services that may affect you

·            improve our services

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

consent: where you have given us clear consent for us to process your personal information for a specific purpose

contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract

legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)

legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Further information—the personal information we collect, when and how we use it

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

When information is collected

When you purchase suitcases from us

When you make an enquiry through our website

What information we ask for

Contact details: your name and email address

Billing information: billing address and payment details

Delivery information delivery address

Contact details: your name and email address

How and why we use your information

We ask for this to allow us to process your purchase and deliver the suitcase(s) to you.

We rely on contract as the lawful basis for collecting and using your personal information.

We shall retain this personal information for as long as necessary.

The personal information will be provided to us by you when you submit an enquiry through our website.

We process this information for our legitimate interests to enable us to respond to your enquiry.

We shall retain this personal information for as long as necessary.

Who we share your personal information with

We routinely share your name and delivery address details with our delivery partners. This data sharing enables them to despatch the goods you ordered directly to you.

We also use third party suppliers in the course of our business, such as our IT provider, who may have access to your personal data.

We will share personal information with law enforcement or other authorities if required by applicable law.

Whether information has to be provided by you, and if so why

We require you to provide name, billing address, delivery address and payment details to enable us to process your order. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

Transfer of your information out of the EEA

We may transfer your personal information to the following which are located outside the European Economic Area (EEA) as follows:

·            [insert details on first country/ territory] in order to [insert reason for the transfer, eg to provide your name and address details so that our overseas suppliers can send you the goods you have ordered]

Such countries do not have the same data protection laws as[such countries] provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to a [provide details of the appropriate or suitable relevant safeguards eg European Commission approved contract] (as permitted under [Insert relevant GDPR Article permitting the transfer eg Article 46(5), which the Article 29 Working Party guidance confirms must be specified] of the General Data Protection Regulation that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information. To obtain a copy of the such [safeguards] [insert details of where they have been made available (where possible providing a link to the mechanism or information.]

If you would like further information please contact us (see ‘How to contact us’ below).


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We would like to send you information about our products, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you first register with us, e.g. complete our online order form for the first time.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

—contacting us at

—using the ‘unsubscribe’ link in emails

For more information on your rights in relation to marketing, see 'Your rights’ below.

Your rights

Under data protection law, you have a number of important rights free of charge. In summary, those include rights to:

·            access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

·            require us to correct any mistakes in your information which we hold

·            require the erasure of personal information concerning you in certain situations

·            receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

·            object at any time to processing of personal information concerning you for direct marketing

·            object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

·            object in certain other situations to our continued processing of your personal information

·            otherwise restrict our processing of your personal information in certain circumstances

If you would like to exercise any of those rights, please:

·            email, call or write to us

·            let us have enough information to identify you

·            let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill)

·            let us know the information to which your request relates

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

You have the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone: 0303 123 1113.

Changes to this website privacy policy

This website privacy policy was published on 12 June 2019 and last updated on 12 June 2019.

We may change this website privacy policy from time to time, when we do we will inform you via email if we have your email address.

How to contact us

Please contact us if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us please send an email to or write to Warnicombe House, Newte’s Hill, Tiverton, Devon, EX16 4PP.

HeyChesto started on a long journey keeping four children entertained! We challenged ourselves to come up with ways to keep the bedroom we were all sharing tidy and not looking like a floordrobe.

The idea of a suitcase with shelving was huge excitement, we began trawling the internet to buy a couple to accompany us on our next adventure.

No luck in finding them... so the long challenging and fun journey began. Our first shipment of HeyChesto shelved suitcases sold which was a huge relief as it was lockdown and of course no travel. We still have a lot of enquiries about our much loved and cherished shelved suitcases so we are working on a lighter as well as more robust shelving mechanism.

Customer feedback to make the same style suitcase without the shelving was hugely positive so here we are with our new colourful, glamorous, sophisticated cabin sized suitcases without the shelves.

We love to create pieces that are loved and cherished, make you smile and want to travel.